Table of Contents

Logging On

At the logon screen, you are prompted for your Cashier ID.  Enter in your CNU ID number (including any leading zeros) and tap the Enter button.

Cashier Logon PromptCashier Logon Prompt with credentials entered

Next, you'll be prompted for your Password (previously called "PIN").  Enter in your password and tap the Enter button.

Cashier Password PromptCashier Password Prompt with credentials entered

After successfully logging on, you'll be presented with the appropriate menu for your location.

Main Register Menu


Performing a Sale

Tap on the product you want to add, and you'll see it appear in the list on the left-hand side of the screen.

Selecting a productProduct has been selected

You can add as many products or items as you want in a single transaction.  Some products may prompt you for additional information when selected (such as a particular size or flavor for drinks).

When you've added all the products you want, and you're ready to ring up the transaction, tap on the Total button at the bottom of the screen.

Totalling the transaction

You'll see the Total/Amount Due at the top of the screen.  Tap the desired payment method at the bottom of the screen.

Tender selection screen

  • Not all payment methods are available at all locations.
  • For credit cards, customers can insert, swipe, or tap their credit card or smart phone on the iPP350 reader to pay.
  • For Stored Value accounts (Captains Cash/Dining Dollars/Department Charge), customers can tape their CNU ID card on the Transact reader to pay.
  • You can do a "split transaction" with multiple tenders (i.e. Captains Cash and a Credit Card), by using the on-screen keys to change the amount charged.
  • Please note that you must specify a value to be charged.  For example, you cannot perform a transaction that simply uses all of a customer's remaining Captains Cash.  You must charge a specific amount to Captains Cash (that does not exceed their available balance) and then charge the remaining amount to a different tender.
  • Attempting to charge an amount to a Stored Value account (Captains Cash/Dining Dollars/Department Charge) that is greater than the amount available will result in an error, and the transaction will have to be voided and restarted.

Once the full amount of the transaction has been paid, the receipt(s) will print, and the screen will return to the normal menu.

Main Register Menu


Voiding an Item

You can void an individual item by selecting it from the list on the left-hand side of the screen (it will turn yellow when selected), and then tapping the "Void Item" button in the lower left-hand corner of the screen.  The selected item will be removed from the list.

Selecting an item to void



Voiding a Transaction

You can void an entire transaction by tapping the "Void Trans." button in the lower left-hand corner of the screen.

Voiding a transaction

You will be prompted for confirmation.  Tap Yes to cancel and void the entire transaction.

Transaction void confirmation screen


Performing a Refund

A refund transaction must be started before any items/products are added.  If you have already added items/products, you should void the transaction and start a new one.

The option to perform a refund transaction is located in a hidden menu.  Tap the empty space to the left of the text that reads "Make A Selection" to display the menu.

How to access the hidden cashier menu

Tap the icon in the Hidden Cashier Menu labeled, "Manager Functions".

Hidden Cashier Menu

Tap the icon in the Hidden Manager Menu labeled, "Transaction Type".  Then, select the "Refund Option".  This will change the register into Refund Mode.

Hidden Manager MenuRefund Mode Screen

Tap on the product you want to refund, and you'll see it appear in the list on the left-hand side of the screen.

Selecting an item to refund

You can add as many products or items as you want in a single refund transaction.  Some products may prompt you for additional information when selected.

When you've added all the products you want, and you're ready to refund the transaction, tap on the Total button at the bottom of the screen.

Refund Screen

You'll see the Total Refund Amount at the top of the screen.  Tap the desired tender to receive the refund at the bottom of the screen.

Refund Tender Screen

Once the refund has been completed, the receipt(s) will print, and the screen will return to the normal menu.

Main Register Menu


Checking Stored Value Balances

The option to check stored value balances is located in a hidden menu.  Tap the empty space to the left of the text that reads "Make A Selection" to display the menu.

How to access the hidden cashier menu

Tap the icon in the Hidden Cashier Menu labeled, "Balance Inquiry".

Hidden Cashier Menu

You will be prompted for the customer's card information.  Have the customer tap their card on the contactless Transact reader to proceed.

Balance Inquiry Screen

After tapping their card, the customer's Stored Value balances will be displayed.

Stored Value Balance Screen

The Balance Inquiry screen will only show the value of Stored Value accounts that can be used at a given location.  For example, a Dining location may see balances for both Captains Cash and Dining Dollars, but an Auxiliary location may only see a Captains Cash balance.


Discounting an Item

To discount an individual item, start by selecting it from the list on the left-hand side of the screen (it will turn yellow when selected).

Selecting an item for discount

The option to add a discount is located in a hidden menu.  Tap the empty space to the left of the text that reads "Make A Selection" to display the menu.

Tap the icon in the Hidden Cashier Menu labeled, "Item Functions".  Then, select the "% Item Discount".

You will be prompted to enter a discount percentage.  For example, you can enter "20" for a 20% discount on the selected item.

Percentage discount prompt    Percentage discount screen with desired discount

The list on the left-hand side of the screen will show that a discount has been applied to the selected item.  You can repeat this process for additional items.

Discount applied to item

If this didn't resolve your issue:

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