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If you're having trouble with the Print Anywhere client, you may find an answer to your question below. If not, please submit a Helpdesk ticket for further assistance.
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| Panel |
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| borderColor | #666666 |
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| titleColor | #fff |
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| borderWidth | 1 |
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| titleBGColor | #0a2240 |
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| borderStyle | solid |
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| title | Documents are printing double-sided instead of single-sided |
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WindowsWhen going to print, select the printer and click the Preferences button. Make sure the following two options are set to "1-sided".  Image Modified Image Modified
macOS 11.x and LaterWhen printing, change the drop-down to "Printer Features". Then select "Finishing Options" from the Feature Sets drop-down, and make sure the Print Type is set to "1-Sided".  Image Modified
macOS 10.x and Earlier
When going to print, click the "Show Details" button.
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After that, select "Printer Features", then "Finishing Options", and make sure the Print Type is set to "1-Sided".  Image Modified
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| Panel |
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| borderColor | #666666 |
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| titleColor | #fff |
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| borderWidth | 1 |
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| titleBGColor | #0a2240 |
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| borderStyle | solid |
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| title | Unable to find the port:PharosPopupPort |
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The Windows installer leaves a "ControllerLog.txt" file in the user's %temp% folder. In addition to receiving an error message during installation, the following entry may appear in this log file. | Code Block |
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| language | text |
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| theme | RDark |
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| title | Sample ControllerLog.txt Contents |
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| [2018/09/17 18:07:10.121 P8DF0 T7E0C Controller] [CRunInstructions::DoStep] A PSException was caught: "Unable to find the port:PharosPopupPort" |
To resolve this issue, you'll need to completely uninstall the client, following the Windows Client Cleanup process, and specifically delete the following registry key: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Pharos Systems Popup Port Monitor" |
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| Panel |
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| borderColor | #666666 |
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| titleColor | #fff |
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| borderWidth | 1 |
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| titleBGColor | #0a2240 |
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| borderStyle | solid |
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| title | Installer Log File Locations |
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Windows- The Windows installer leaves a "ControllerLog.txt" file in the user's %temp% folder. This file is available during and after installation.
macOS
While the installer is running (typically after the error occurs, but before the installer window is closed), go to the Window menu and select "Installer Log".  Image Modified
Change the Detail Level drop-down (top left) to "Show All Logs".
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Use the Save button (top right) to save the log file to a viewable location. |
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