Christopher Newport employs a next generation Firewall Appliance to protect its users and resources from threats and threat actors that exist on the Internet. To ensure a secure and stable network, ITS uses features such as Vulnerability Protection, Anti-Malware, Blocklists, and URL Filtering, all of which are functions of the University Firewall. In rare cases, some websites may get unintentionally blocked by the Firewall due to a miss categorization of the website itself.

If you have been blocked from reaching a website in error, and you feel the website is trustworthy, you can submit a change of categorization request through our Vendor's website. Follow the directions below to submit a category change request, please note that requests can take up to 24 hours before they are reviewed and implemented.

Steps for unblocking a website 

Open a web browser and navigate to the webpage "Test A Site"

Enter the URL (website address) in the search bar and click on the "search" button

Review the rest results of the URL in question, if you feel the results are incorrect then select the "Request Change" link below and check the "I'm not a robot" captcha

Complete the "Change A Site" form by filling out the following information

  • Select the "New Category" from the dropdown list (be sure to choose the most accurate category)
  • Enter your email address
  • Confirm your email address
  • Check the "I'm not a robot" Captcha box
  • Click the "Submit" button

After submitting the request check your email for a confirmation email, once the change has been approved you can visit the "Test A Site" webpage to verify the category has changed.

If this didn't resolve your issue:

or call (757) 594-7079