To connect your smart phone to the eduroam wireless network simply navigate to your phone's wireless settings and select eduroam. In most cases you will be prompted to accept or "Trust" the server certificate used to encrypt your communication and will then be prompted to enter your username and password. CNU students, faculty, and staff should enter their CNU issued email address as their username.
Be aware; if you enter an incorrect password five times in a row, your device will be "temporarily blocked" from connecting to eduroam for 5 minutes. In the event this happens, simply wait five minutes before attempting to reconnect to eduroam, at which time your device will be unblocked and you will have five more chances to enter your username and password correctly.
Apple users, please note with the release of iOS 14 there is a new feature called "Use private Wi-Fi addresses", when enabled this feature causes your MAC Addresses to randomize. This feature will cause unforeseen authentication problems and should be disabled. Please use the following link for more information and instructions on how to disable this feature.
iPhone, iPad, or iPod touch
- Open the Settings app, then tap Wi-Fi.
- Tap the information button next to eduroam.
- Tap Private Address. If you device joined the network without using a private address, a privacy warning explains why
Android users, depending upon your device and the version of your OS you may be required to manually enter settings to successfully connect to the eduroam wireless network. Please use the following settings;
Mobile devices such as smart phones, tablets, chrome books, and kindles are not required to download and install OnGuard. If after connecting to eduroam your browser is redirected to the OnGuard download page please disconnect and reconnect to eduroam. In most cases reconnecting your device to the eduroam wireless network will solve this issue along with a few others! For more detailed information about OnGuard please follow the link below.
or call (757) 594-7079