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Occasionally ITS may ask you to “clear your browser cache” if you are having problems with a particular website.  This is also a troubleshooting step you can take on your own. Doing so clears out old copies of the site that your web browsers store on your computer to make them faster to access the next time you need them.  These copies can cause problems if the site has changed since the last time it’s been used.

Clearing your cache may log you out of websites or cause them to load more slowly the first time that you visit them again. Saved passwords are not usually deleted unless you explicitly tell the browser to do so.

Chrome

To clear your cache on Chrome, click on the three dots on the far right.

Chrome Options Menu

From the More Tools menu, choose Clear Browsing Data.

Chrome More Tools Clear Browsing Data

A box will pop up.    Choose “All Time” for the Time Range dropdown, check the box next to “Cached images and files” and click Clear Data.

Scholar Clear Browsing Cache Options

Firefox (Old)

Click the three lines at the top right of your browser.

Old Firefox Options Menu

On the resulting menu, choose History.

Old Firefox Options History

From the dropdown that slides out, choose Clear Recent History.

Old Firefox Clear Recent History

In the window that comes up, choose “Everything” in the “Time range to clear” dropdown and make sure Cache is checked.  Then click Clear Now. Clicking “Clear Now” will clear ALL checked items in this window!

Old Firefox Clear Browsing Cache Options

Firefox (New)

Click the three lines at the top right.

New Firefox Options Menu

From the menu that appears, choose Preferences.

New Firefox Preferences

On the left side, choose Privacy and Security.

New Firefox Privacy and Security

Scroll down and choose Clear Data.

New Firefox Clear Browsing Cache Options

Make sure Cached Web Content is checked, then click Clear

New Firefox Confirm Clear Cache

Edge

Click on the three dots at the top right.

Edge Options Menu

Choose Settings on the bottom of the menu that pops up.

Edge Settings

Scroll down until you get to the “Clear browsing data” section and click “Choose what to clear”

Edge Settings Clear Browsing Data

Make sure the “Cached data and files” box is checked and click Clear.

Edge Cache Data and Files Clear

Safari

NOTE: It is not possible to only clear the cache in Safari.  Cookies (small files, which among other things keep you logged in to sites) will be removed as well.  You’ll have to log in to any sites again after performing this action.

From the Safari menu, choose Preferences.

Safari Preferences Menu

On the Privacy tab, choose Manage Website Data.

Safari Manage Website Data

Click Remove All at the bottom of the box that pops up.

Safari Remove All Website Data

Click Remove when prompted, and your cache will be cleared.

If this didn't resolve your issue:

or call (757) 594-7079