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If you're having trouble with the Print Anywhere client, you may find an answer to your question below. If not, please submit a Helpdesk ticket for further assistance.
Some firewall/security applications, specifically BitDefender Total Security, will block the Print Anywhere client from communicating with the server. Please see your application's documentation for how to add application exceptions. |
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The Windows installer leaves a "ControllerLog.txt" file in the user's %temp% folder. In addition to receiving an error message during installation, the following entry may appear in this log file.
To resolve this issue, you'll need to completely uninstall the client, following the Windows Client Cleanup process, and specifically delete the following registry key: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Pharos Systems Popup Port Monitor" |
If the macOS installer finishes successfully, but does not automatically add the CNU Print Anywhere queues, you may need to remove any old or existing drivers to prevent conflicts. Follow the macOS Client Cleanup process, and be sure to delete the existing Konica Minolta driver files. |
In the event of a failed installation on Windows, the following steps should be taken prior to attempting a re-installation of the client.
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In the event of a failed installation on macOS, the following steps should be taken prior to attempting a re-installation of the client.
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Some versions of the McAfee antivirus/security software can flag the last portion of the client installation as malicious/virus activity, and may block the installer from completing successfully. If this occurs, you should see an on-screen warning from the McAfee software. As a workaround, you can temporarily disable real-time scanning in the McAfee software, then re-run the Print Anywhere client installer. Once the Print Anywhere client has been installed successfully, you can re-enable the real-time component of the McAfee software. |