If you are having issues completing your daily required symptom screening via CampusClear please follow the following steps:
Device: Phone, Computer
If you are not getting past the registration portion of the CampusClear app
team@ivy.ai
There are two causes of this:
Device: Computer
Using CampusClear via your web browser relies upon cookies to remember your enrollment.
If you have to register each day, confirm that your browser is accepting cookies and not deleting them each time the browser is quit.
Device: Computer, Phone
If CampusClear is being used on a shared computer, you should log out, but this will require "re-registration" each day on the shared computer.
If CampusClear is being used on a personal (non-shared) computer, you should not be required to log out. Just closing the browser window or tab will keep you logged in, and not require "re-registration".
Device: Phone
If your CampusClear app is stuck at the loading screen please try the following:
Device: Phone
Device: Phone
If force quitting the app and rebooting do not resolve the "Loading" screen issue, delete the app from your phone. You will need to reinstall the app and re-authenticate/confirm your participation.
Re-authentication will ensure that your responses are recorded with your previous responses.
Device: Phone
You can use the web version of CampusClear on your phone or personal computer - Web version.
Device: Phone, Computer
While the option to purge your data and delete your account exists in both the phone and web versions of CampusClear, it is not recommended that you do this, as your submitted symptom tracking is deleted and you will show up in reporting as having not completed symptom screening at all.
Platform | Address |
---|---|
iOS | Apple AppStore |
Android | Google Play Store |
Web | Web version |