Print Anywhere (Pharos) Troubleshooting

Some firewall/security applications, specifically BitDefender Total Security, will block the Print Anywhere client from communicating with the server.  Please see your application's documentation for how to add application exceptions.

The Windows installer leaves a "ControllerLog.txt" file in the user's %temp% folder.  In addition to receiving an error message during installation, the following entry may appear in this log file.

[2018/09/17 18:07:10.121 P8DF0 T7E0C Controller] [CRunInstructions::DoStep] A PSException was caught: "Unable to find the port:PharosPopupPort"

To resolve this issue, you'll need to completely uninstall the client, following the Windows Client Cleanup process, and specifically delete the following registry key:

"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Pharos Systems Popup Port Monitor"

If the macOS installer finishes successfully, but does not automatically add the CNU Print Anywhere queues, you may need to remove any old or existing drivers to prevent conflicts.  Follow the macOS Client Cleanup process, and be sure to delete the existing Konica Minolta driver files.

In the event of a failed installation on Windows, the following steps should be taken prior to attempting a re-installation of the client.

1. Start out by running the Pharos uninstaller.  Give the program a chance to clean up as much configuration as possible in a normal manner.
2. Delete the program folders
1. "C:\Program Files (x86)\Pharos\"
2. "C:\Program Files (x86)\PharosSystems\"
3. Launch the Windows Registry Editor (regedit.exe) and delete the following registry keys
1. "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Pharos"
2. "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PharosSystems"
3. "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Pharos Systems Popup Port Monitor"
4. Restart the computer.
5. Re-try the installation.

In the event of a failed installation on macOS, the following steps should be taken prior to attempting a re-installation of the client.

1. Start out by running the Pharos uninstaller, to give the program a chance to clean up as much configuration as possible in a normal manner.
   1. In Finder, use the "Go" menu, select "Computer", and then double-click the local hard drive.
   2. Under the “Library” folder, go to “Application Support,” and then “Pharos.”
   3. In the “Utilities” folder there, run the Uninstaller application.
   4. When prompted, tick the box next to “Pharos Popup” and press the Continue button twice, followed by the Done button to fully remove the application.
2. Open System Preferences and check under Printers & Scanners to see that all of the "CNU_PrintAnywhere" queues have been removed.  If any remain, remove them manually.
3. Delete all of the Konica Minolta drivers
   1. In Finder, use the "Go" menu, select "Computer", and then double-click the local hard drive.
   2. Browse to the Library > Printers folder and delete the "KONICAMINOLTA" folder there.
   3. Browse to the Library > Printers > PPDs > Contents > Resources folder and delete all "gz" and "ppd" files that start with "KONICAMINOLTA" or "Konica-Minolta".
4. Restart the computer.
5. Re-try the installation.