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This page will cover the equipment in a standard classroom.  Based on the configuration in the classroom, some of the specific tools may not be available.

Select why you're accessing this page:

I'm having a problem

I need instructions on how to use the equipment


The following are common problems that you can solve

Problem: The screen is black, and pressing different items on the touch panel doesn't do anything

The most common reason that you see this behavior is that the person who used the AV equipment before you turned on Picture Mute. To turn Picture Mute off, tap the System Tools button.

System Tools

Then, make sure Picture Mute is OFF for any/all projectors.

Picture Mute Off

If turning off Picture Mute did not solve your problem, please call (757)594-7079 and let them know you are currently using a classroom.

Problem: No Sound is Coming from the Classroom Speakers

The first thing that you should check is that the system isn't muted at the touchpanel (the button will read "Mute" if is NOT muted, "Unmute" if it is.

If that doesn't work, an incorrect audio output may have been selected on the computer. To change the output, click the volume icon in the taskbar.

Volume icon

Then, click the arrow at the top to change outputs.

Choose the one including "Crestron" and the audio should go through the classroom speakers.

If you're still having trouble, call (757)594-7079 and tell the person that answers that you're currently using a classroom.

Problem: The monitor is displaying icons, but the projector is not.

The display has been switched to "Extend" mode.  To switch it back, right-click on the desktop and choose "Display settings".

Display Settings

Change the dropdown under "Multiple Displays" to "Duplicate".

If this still isn't working, call (757)594-7079 and let them know you are in a classroom.

Problem: I need to access something in the cabinet, but it's locked and I don't have a key

The lecterns are supposed to be kept locked at all times. If you've been issued a key for ANY standard lectern (any lectern except the Digital Humanities one), it will work on all lecterns on campus.   You can get a key issued by contacting Will White (757-594-8236 or or Jan Dougherty (757-594-8263 or to request key training.  Unlocking lecterns for others or giving your key to others is prohibited.

If this didn't resolve your issue:

or call (757) 594-7079
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