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| macos-cleanup |
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| macos-cleanup |
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In the event of a failed installation on macOS, the following steps should be taken prior to attempting a re-installation of the client.
- Start out by running the Pharos uninstaller, to give the program a chance to clean up as much configuration as possible in a normal manner.
- In Finder, use the "Go" menu, select "Computer", and then double-click the local hard drive.
- Under the “Library” folder, go to “Application Support,” and then “Pharos.”
- In the “Utilities” folder there, run the Uninstaller application.
- When prompted, tick the box next to “Pharos Popup” and press the Continue button twice, followed by the Done button to fully remove the application.
- Open System Preferences and check under Printers & Scanners to see that all of the "CNU_PrintAnywhere" queues have been removed. If any remain, remove them manually.
- Delete all of the Konica Minolta drivers
- In Finder, use the "Go" menu, select "Computer", and then double-click the local hard drive.
- Browse to the Library > Printers folder and delete the "KONICAMINOLTA" folder there.
- Browse to the Library > Printers > PPDs > Contents > Resources folder and delete all "gz" and "ppd" files that start with "KONICAMINOLTA" or "Konica-Minolta" or are named "KOC650iU.ppd".
- Restart the computer.
- Re-try the installation.
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