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Author
David Edgar 
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StatusActive


Software Requests and Availability

Warning
If you notice any software that is missing from the Self Service portals, please click the following link to submit a ticket and request for a specific software application to be included in the Self Service application. This applies to both Windows and macOS.

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tooltipSubmit a helpdesk ticket
titleSubmit Software Request
urlhttps://helpcnu.cnuhelpspot.educom/

Windows

Warning

PLEASE NOTE: Windows users will not have this capability just yet, FileWave is currently in the early testing phases and more communication will come via email from ITS.

Info
Currently, this page HERE documents what is available to CNU Staff and Faculty via our Self Service portal!

Windows

  1. Please navigate to Please navigate to one of two locations, the desktop (minimize all windows, shown below) or the system icon tray (lower right-hand corner).
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  2. Once you have navigated to these locations, double-click on the desktop icon labeled "Self Service" or once on the system tray icon.
  3. Once in, you will be able to can navigate the software library and various other "fixes."

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macOS

  1. Navigate to the "Launchpad" icon on your dock and click.
  2. Once inside of Launchpad, select the "Self Service" icon.
  3. You will be prompted to sign in with your CNU Credentials, ; these are the same credentials used to sign into CNU Live, Scholar, Lecterns, etc... (Numbered account)
  4. Once in, you will be able to can navigate the software library and various other "fixes."

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