Page History

Windows

When going to print, select the printer and click the Preferences button.  Make sure the following two options are set to "1-sided".

macOS 11.x and Later

When printing, change the drop-down to "Printer Features".  Then select "Finishing Options" from the Feature Sets drop-down, and make sure the Print Type is set to "1-Sided".

Image Added

macOS 10.x and Earlier

When going to print, click the "Show Details" button.

After that, select "Printer Features", then "Finishing Options", and make sure the Print Type is set to "1-Sided".

Windows

• The Windows installer leaves a "ControllerLog.txt" file in the user's %temp% folder.  This file is available during and after installation.

macOS

While the installer is running (typically after the error occurs, but before the installer window is closed), go to the Window menu and select "Installer Log".

Change the Detail Level drop-down (top left) to "Show All Logs".

Use the Save button (top right) to save the log file to a viewable location.