Installation

System Requirements

Virtru's Google Chrome browser extension is compatible with the current and four (4) preceding versions of the Chrome browser. Virtru may still function with some versions of Chrome outside that range, but compatibility is not guaranteed or supported. 

The rest of our system requirements are the same as those for the Chrome browser itself, which can be found here. Scroll to See supported operating systems & system requirements for details.


Steps to install:

1. Navigate to Virtru Email Protection for Gmail in the Chrome Web Store. 

2. Select  Add to Chrome

Chrome web store page on Virtru extension with add to Chrome button in top right


3. When prompted, click Add extension

Modal with prompt to confirm that you want to add Virtru email extension


4. Once installation is complete, users will receive a brief confirmation and be directed to a Virtru welcome page.

Virtru website welcome page

If Gmail is open in another tab, we'll automatically refresh the page for you so that the extension loads.

  

Activation

1. Once Virtru is successfully installed, you will automatically be prompted to activate upon opening Gmail. Select the Activate button to begin the activation process.

Virtru modal with activate button


2. Upon successful activation, you will receive a confirmation prompt. Click Done to begin sending secure messages!

Modal showing successful activation with done button


3. If you are new to Virtru, you will receive a brief tour showing you how to send your first secure message. Click Compose to continue.

Compose button highlighted in Virtru usage tour


4. In the Compose window, you can toggle Virtru protection on by selecting the toggle in the top right corner.

Compose window prompting user to toggle Virtru on


5. The toggle will turn blue, indicating that the message you compose will be sent securely. 

Virtru toggle on blue


6. A blue gear icon next to the toggle will allow you to add additional security options.

Gear option highlighted with modal explaining additional security options


7. For recipients who may be unfamiliar with Virtru protected emails, you can let them know easily and conveniently with an unencrypted personalized message that you are the sender, and that it is safe to proceed with unlocking!

Personal Introduction in compose window


8. Once you are ready, simply hit Secure Send and your message will be delivered securely. You're all set! Congrats on sending your first Virtru secure email!

Modal letting user know that their secure Virtru email has been sent and how to update it


Reactivation

You will occasionally be required to reactivate your Virtru extension under the following circumstances:

  • You've cleared your browser's cache.
  • You've reinstalled the Virtru plugin
  • Your Virtru activation status has expired. For security purposes, Virtru will invalidate your activation status every
    • 120 days for users accessing their own mailboxes.
    • 10 days for users accessing shared or delegated mailboxes.

If your App ID is no longer valid, you can reactivate the Virtru extension by simply following one of the two procedures below:

Reactivating the Virtru Extension via the Compose Window

  1. In Gmail, click Compose
    Compose arrow in Gmail button pointed by arrow
  2. Where you normally see the Virtru toggle, click Activate Virtru
    Activate Virtru in compose screen pointed by arrow

  

Reactivating the Virtru Extension via the Virtru Menu Icon

  1. While in Gmail, locate and click the Virtru extension icon on Chrome's menu bar (top-right corner)
    Virtru extension icon in Chrome toolbar pointed by arrow.png
  2. Click Activate Virtru for [your email address] to reactivate the extension
    Virtru menu icon with options incuding Activate Virtru for your email address
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