Requesting VPN Access

The first step is to request VPN access using the form provided on the VPN at CNU page. Fill out the form and get your supervisor to sign it.  Make sure “Remote Access to Desktop” is checked. Then, have your supervisor forward the form to the CIO by fax at 594-7500 or by campus mail at 121 Ratcliffe.  Once VPN access is granted, you will have access to the VPN software. To learn how to use the VPN to connect to your work computer remotely, see the page titled "Access My Computer via VPN–MacOS"

Installing GlobalProtect

Christopher Newport University-Owned Computers

If your computer is owned by Christopher Newport University, you can install everything you need through the Self-Service portal.  Click on the Christopher Newport University Self Service Portal in your Applications menu or Launchpad.

Then, log in with your regular ID number and password.

MacOS Self Service

Find the entries in Self-Service for GlobalProtect VPN and click Install.

Install VPN

Privately-Owned Computers

Navigate to Enter your CNU ID Number in the Username box, then your password in the Password box.

VPN Portal

You’ll then be asked to download the version of Global Protect that matches your system.  Download the Mac GlobalProtect agent.

Download Agent

Navigate to your downloads folder and click on the GlobalProtect.pkg file.  

A warning may appear that the file is from an unknown developer.  Click “Open” to install it.

Open File

The installer will then pop up.  Click “Continue” three times.

Install Part 1Install Part 2

Install Part 3

On the next screen, click “Install”

Install Final

GlobalProtect will be installed on your computer.  Close this window to move on.

Setting Up GlobalProtect

If GlobalProtect doesn't launch automatically when it's done installing, launch Global Protect from Launchpad.

GlobalProtect Icon

A Connect button should come up.  If it doesn't, click the globe icon in your notifications area.

GlobalProtect Icon Notifications

Then click Connect.

GlobalProtect Connect

Enter your ID number and password. Then click Sign In.

GlobalProtect Log In

When you first log in, you may receive a prompt to confirm your security credentials via DUO Two-Factor Authentication. To set up DUO, see the article titled "DUO Two-Factor Authentication Client Setup". If you have already set up DUO on your mobile device, you will receive a notification of your login request. 

Duo Mobile iOSDuo Mobile Android

Open the DUO application on your device and open the login request. Select Approve to allow the VPN to complete the connection. 

Login Request iOSLogin Request Android

You will see this icon in the bottom-right corner of your screen if you are connected: 

The Global Protect icon will look like  if you’re successful.

If this didn't resolve your issue:

or call (757) 594-7079