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In the event that a file has accidentally been deleted (within the last 30 days), you can easily self-recover it.

Deleted Document Example







To get started, right-click anywhere in the open space in the folder, and select "Properties" from the menu that opens.

Properties Menu

In the window that opens, click on the "Previous Versions" tab that appears at the top.

Previous Versions Tab

When you click on this tab, your computer will start to load all available snapshots.  It may take several minutes for all of the snapshots to load.

Loading SnapshotsList of Snapshots

Select a snapshot from a time when you remember the file being present, and double-click it.  In this case, I remember the file was there when I came into work this morning, so I'll open the snapshot from 7am today.

Select Snapshot

This will open a new window, showing all the contents of the folder from today at 7am.  Notice that the missing file is present here, and the address bar also shows that we're inside of a snapshot.

Contents of Folder from Snapshot

Since the file we want is here, simply click on the file in the snapshot window and drag it back into the normal folder.  This will restore your file, so you can use it again.

Restore File From Snapshot


After the file has been restored, close the snapshot window, and the properties window.

Close Extra Windows

Now, your file has been restored, and you're all set to use it again!

If this didn't resolve your issue:

or call (757) 594-7079